Frequently Asked Questions

2021 Christmas Trading
Christmas cut-off times:
I have to be completely transparent here, This Xmas will be a nightmare.

Freight companies are already overwhelmed and it only going to get worse.
Please be kind to them, they are under paid and over-worked and doing their best
We strongly suggest you track your parcel using the tracking information provided in your invoice
Our time will be limited to track items for you as we will be flat out trying to get other orders completed
You have a wonderful bunch of people here, working hard and putting in long hours to get your orders out
Like you, they also have had a very stressful year, please keep this in mind if you need to contact us

For the best chance of getting your orders by Xmas place them by midnight 1st December
We will accept orders after the 1st December and work hard to get them on the way right up until we close for the year

PhotoMart will close at 4pm on the 22nd December 2021 and reopen 13th of January 2022
We wish all of our lovely customers (friends) a wonderful Christmas, see you in the New Year!
Screen Calibration Information:
Brightness 100cd/m2
Black level minimum
White point 5500K
Gamma – Red; Green; Blue all values 2.20
What colour space should my files be in?
We accept files in either SRGB or Adobe RGB
Do I need to size my files first?
Yes please. We need the files to be correctly sized and saved at 300 DPI.
How long does it take to dispatch my order?
Most Print only orders are dispatched within 24hrs of receiving your correct file(s). Our framing takes about 6 working days, as the prints need to de-fume (cure) before being sealed behind glass. These turn around times are flexible due to workload, seasonal fluctuations and stock availability.
How will my order arrive?
We will send your order by Courier or Australia Post, depending what part of the country you are from and when you need it by and the size of the parcel.
Why do you re-use packaging?
Once your product has been crafted the challenge is getting it to you in perfect condition. We use the services of Australia post and National courier companies. We have been shipping sensitive freight for over a decade and have the expertise to package your valuable product in a way that ensures its safe arrival. We are environmentally conscious and to that end will always look to recycle packaging from the supplies we receive. It doesn’t look pretty but is very effective and it also reduces your freight costs. In addition to recycling we also use high density polystyrene, twin cushion corrugated cardboard, 20 mm bubble wrap and MDF where necessary. If you require us to send direct to your client, we will use professional packaging with your company details as the sender.
What if I can’t find the frame I’m after in your selection?
We have accounts with all the frame suppliers in Australia so the chances are we can source it for you. Sometimes our suppliers will discontinue supply for various reasons beyond our control. If the moulding doesn’t appear in our menu then it may not be available, please check with us before consulting with your clients.
Why are your prices so low?
Our prices are low because we feel strongly about offering a good old fashioned service and quality at affordable prices. We have very low overheads and buy in bulk quantities, which saves us money and ALL those saving are passed onto you.
What does “Acid Free” mean?
In paper materials, such as matboard, “acid free” is a marketing phrase used to describe products having a pH value greater than 7.0. When a product is called “acid free” that does not necessarily mean it is free of harmful chemistry. In some cases the material may include acid-bearing content, such as lignin. A few decades ago, the industry-standard matboards were made of plain wood pulp, often having pH levels in the acidic range below 7.0 on the pH scale. The term “acid free” was introduced in the early-to-mid 1990s, when alkaline buffers were added to delay the discoloration and deterioration of wood pulp matboards containing lignin, the primary source of acid.
How much of my print is covered during Matting?
The overlap is usually very minimal (a couple of mm on each side). Depending on the mounting style you choose and the size of the artwork it could be up to 5 mm on each side.
What file extension is best, TIFF or Jpeg?

Jpeg is probably the most popular and compatible image format around. Jpeg is the standard file format in a lot of today’s digital devices. It is compatible with web browsers and almost all imaging software. It has the ability to provide an image of fairly high-quality at a fraction of the size available in other formats like TIFF. It achieves this using lossy compression, meaning that some image data is discarded during the saving process. The higher the level of compression you choose, the more data is discarded. There will be a loss of some nuance resulting in sharper transitions.

The TIFF format is the prefered standard for most commercial and professional printing. If you don’t select ‘compression’, when saving the file, it won’t suffer losses in quality. You will end up with an exact copy of the source file. This is important if you are editing and repeatedly opening/saving the same file. The price you have to pay for this is that you will be getting larger file sizes compared to JPEG files. TIFF is a great choice for archiving images when all detail must be preserved and file size is not a consideration. The other downside to using TIFF files is the majority of web browsers don’t display a tiff image.

With our clients best interests in mind, we happily accept files as TIFF, Jpeg, PSD and also PDF.cheers